Customer Success Representative

7Seventy; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

7Seventy in the United States seeks a Customer Success Manager to oversee post-sale relationships, drive renewals, adoption, and expansion, and help customers maximize value from healthcare software solutions.

You will collaborate with Support, Product, Solutions Engineering and Finance, manage 75–90 accounts, conduct quarterly business reviews, and guide customers toward strategic outcomes with a proactive, outcomes-focused approach.

Qualifications

• Experience in Customer Success, Account Management, or a related field.
• SaaS or healthcare experience preferred.
• Strong communication and relationship-building skills.
• Strong organizational and time management skills.
• Experience using CRM tools such as HubSpot.
• Customer-focused approach centered on outcomes and value delivery.
• Ability to work independently and take ownership of assigned accounts.
• Ability to identify problems and opportunities proactively.

Responsibilities

• Own and manage customer renewals with a target of 97%+ retention.
• Identify and address potential churn risks proactively.
• Drive product adoption and customer engagement initiatives.
• Identify expansion opportunities across existing accounts.
• Conduct regular customer check-ins and maintain full account coverage.
• Lead quarterly business reviews and move conversations toward strategic outcomes.
• Manage a portfolio of approximately 75 to 90 accounts.
• Support invoicing coordination with the Finance team.
• Build trusted, long-term relationships with customers.
• Act as a strategic advisor as customer relationships develop.
• Represent customer feedback and needs internally.
• Collaborate with Support, Product, Solutions Engineering, and Finance.
• Use customer and account data to guide decisions and priorities.
• Maintain consistent communication and engagement across a large customer portfolio.

Skills

Communication

Relationship building

Time management

Proactivity

Customer focus

Independent work

Tools

HubSpot

Job description

You’ll manage post-sale customer relationships, drive retention and renewals, support product adoption, identify expansion opportunities, and help customers maximize the value of healthcare software solutions.

What you’ll manage

• Own and manage customer renewals with a target of 97%+ retention.
• Identify and address potential churn risks proactively.
• Drive product adoption and customer engagement initiatives.
• Identify expansion opportunities across existing accounts.
• Conduct regular customer check-ins and maintain full account coverage.
• Lead quarterly business reviews and move conversations toward strategic outcomes.
• Manage a portfolio of approximately 75 to 90 accounts.
• Support invoicing coordination with the Finance team.

Customer and team partnership

• Build trusted, long-term relationships with customers.
• Act as a strategic advisor as customer relationships develop.
• Represent customer feedback and needs internally.
• Collaborate with Support, Product, Solutions Engineering, and Finance.
• Use customer and account data to guide decisions and priorities.
• Maintain consistent communication and engagement across a large customer portfolio.

Experience and skills

• Experience in Customer Success, Account Management, or a related field.
• SaaS or healthcare experience preferred.
• Strong communication and relationship-building skills.
• Strong organizational and time management skills.
• Experience using CRM tools such as HubSpot.
• Customer-focused approach centered on outcomes and value delivery.
• Ability to work independently and take ownership of assigned accounts.
• Ability to identify problems and opportunities proactively.
• Comfort learning new processes and continuously developing customer success skills.

Recruitment notice: all communication only happens from authorized email addresses ending [e-mail]. We never ask for payments or sensitive documents. Suspect a scam? Email [e-mail]