Healthcare Customer Experience Specialist

Daniels Health; Salt Lake City (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Matching Plan

Permanent Position

Growth & Development

Job summary

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients at our new Salt Lake City facility. You will handle customer service and administrative tasks, prepare manifests, schedule with incinerators, and ensure regulatory compliance.

You’ll be the primary contact for hospitals via phone and email, while using Salesforce to resolve inquiries. The role emphasizes data-driven decisions, collaboration across departments, and a commitment to safe,

Qualifications

• 2+ years of customer service or administrative experience.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Must be able to reliably commute to Salt Lake City, UT.
• Highly organized, adaptable, and able to manage multiple priorities.
• Willingness to work flexible hours, including weekends or holidays as needed.

Responsibilities

• Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email
• Investigate and resolve customer requests and complaints using Salesforce
• Coordinate with production and transport teams to ensure timely deliveries
• Create and distribute manifests, tracking forms, and process documents
• Support daily routing logistics and inventory coordination
• Collaborate across departments to manage account changes and generate reports
• Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

Skills

Customer service experience

Microsoft Office

Tools

Salesforce

Job description

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients at our new Salt Lake City facility. You will handle customer service and administrative tasks, prepare manifests, schedule with incinerators, and ensure regulatory compliance.

You’ll be the primary contact for hospitals via phone and email, while using Salesforce to resolve inquiries. The role emphasizes data-driven decisions, collaboration across departments, and a commitment to safe,