Healthcare Customer Success Lead

Daniels Health; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K matching

Paid time off

Job summary

Daniels Health in Denver, CO, is seeking a Customer Service Lead to be the trusted voice for our healthcare clients, ensuring every interaction is smooth, solutions-driven, and service-oriented. This full-time role focuses on supervising customer service and admin functions related to hazardous waste logistics, with opportunities to influence processes and improve client satisfaction.

You will serve as the first point of contact for hospitals and healthcare facilities by phone and email,

Qualifications

• 3-5 years of customer service or administrative experience.
• 2-5 years of leadership experience.
• Ability to work independently onsite with minimal supervision, demonstrating strong self-management and decision-making skills.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Highly organized, adaptable, and able to manage multiple priorities; willingness to work flexible hours, including weekends or holidays as needed.

Responsibilities

• Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance.
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email.
• Investigate and resolve customer requests and complaints using Salesforce.
• Coordinate with production and transport teams to ensure timely deliveries.
• Create and distribute manifests, tracking forms, and process documents.
• Support daily routing logistics and inventory coordination.
• Collaborate across departments to manage account changes and generate reports.
• Analyze customer and operational data to identify trends and improve service delivery.

Skills

Customer service

Leadership

Administrative work

Data analysis

Microsoft Office

Salesforce experience

Tools

Microsoft Office

Salesforce

Job description

Daniels Health in Denver, CO, is seeking a Customer Service Lead to be the trusted voice for our healthcare clients, ensuring every interaction is smooth, solutions-driven, and service-oriented. This full-time role focuses on supervising customer service and admin functions related to hazardous waste logistics, with opportunities to influence processes and improve client satisfaction.

You will serve as the first point of contact for hospitals and healthcare facilities by phone and email,