Healthcare Customer Service Lead — Impact & Leadership

Daniels Health; Denver (CO); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

401K Matching

Medical, Dental, Vision coverage

Life Insurance

Paid Time Off

Career Growth

Job summary

Daniels Health is seeking a Customer Service Lead to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This full-time onsite role supports hospitals and clinics, coordinating with production and transport teams to ensure timely deliveries.

The ideal candidate will have 3–5 years in customer service, 2–5 years leading teams, strong self-management, and proficiency with Microsoft Office and Salesforce.

Qualifications

• 3–5 years of customer service or administrative experience.
• 2–5 years of leadership experience.
• Ability to work independently onsite with minimal supervision.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Highly organized, adaptable, and able to manage multiple priorities; willingness to work flexible hours.

Responsibilities

• Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance.
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email.
• Investigate and resolve customer requests and complaints using Salesforce.
• Coordinate with production and transport teams to ensure timely deliveries.
• Create and distribute manifests, tracking forms, and process documents.
• Support daily routing logistics and inventory coordination.
• Collaborate across departments to manage account changes and generate reports.
• Analyze customer and operational data to identify trends and improve service delivery.

Skills

Customer service

Leadership

Independent onsite work

Data-driven decisions

Salesforce familiarity

Tools

Microsoft Office

Salesforce

Job description

Daniels Health is seeking a Customer Service Lead to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This full-time onsite role supports hospitals and clinics, coordinating with production and transport teams to ensure timely deliveries.

The ideal candidate will have 3–5 years in customer service, 2–5 years leading teams, strong self-management, and proficiency with Microsoft Office and Salesforce.