Healthcare Implementation Project Lead

Daniels Health; Chicago (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Job stability

Comprehensive benefits

401K matching

Permanent position

Growth & development

Job summary

Daniels Health is seeking a Customer Implementation Project Manager to serve as the quarterback of our patient-focused implementations in the Chicago area. You will lead end-to-end projects, coordinating Sales, Account Management, Supply Chain, Installation, and Field Services to ensure on-time delivery and high-quality deployment of our safety solutions.

The role emphasizes strong communication, stakeholder management, and disciplined project planning.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities.
• Experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry.
• Proven success leading complex, cross-functional implementation or deployment projects.
• Strong project management skills including planning, dependency tracking, risk management, issue resolution, change control, and status reporting.

Responsibilities

• Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support.
• Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle.
• Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks.
• Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities.
• Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.
• Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders.
• Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track.
• Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials.
• Manage scope changes and ensure implementation requirements are documented and communicated effectively.
• Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience.

Skills

Project management

Cross-functional collaboration

CRM systems (Salesforce)

Communication

Stakeholder management

Organizational skills

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Salesforce

Job description

Daniels Health is seeking a Customer Implementation Project Manager to serve as the quarterback of our patient-focused implementations in the Chicago area. You will lead end-to-end projects, coordinating Sales, Account Management, Supply Chain, Installation, and Field Services to ensure on-time delivery and high-quality deployment of our safety solutions.

The role emphasizes strong communication, stakeholder management, and disciplined project planning.