Healthcare Implementation Project Leader

OpenKrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Short-Term Disability

Life Insurance

401K Matching

Job summary

Daniels Health & Sharpsmart in the United States is seeking a Customer Implementation Project Manager to lead end-to-end customer implementations, from handoff through installation, go-live and transition to ongoing support.

You will coordinate cross-functional teams, develop project plans, manage scope and risks, facilitate kickoffs, readiness reviews, and post-launch activities, and act as the primary contact for customers throughout the implementation lifecycle.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience managing customer implementations or related projects.
• Experience in healthcare or regulated industry.
• Proven ability to lead cross-functional implementation projects.

Responsibilities

• Lead end-to-end customer implementations from handoff through installation, go-live, and transition to ongoing support.
• Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle.
• Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks.
• Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities.
• Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.
• Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders.
• Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track.
• Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials.

Skills

Project management

Cross-functional

Salesforce

Stakeholder management

Communication

Independence

Attention to detail

Education

Bachelor's degree

Tools

CRM systems

Collaboration tools

Job description

Daniels Health & Sharpsmart in the United States is seeking a Customer Implementation Project Manager to lead end-to-end customer implementations, from handoff through installation, go-live and transition to ongoing support.

You will coordinate cross-functional teams, develop project plans, manage scope and risks, facilitate kickoffs, readiness reviews, and post-launch activities, and act as the primary contact for customers throughout the implementation lifecycle.