Supervisor, Customer Serv PHC

Lincare Holdings Inc.; Tucson (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. is seeking a Customer Service Supervisor to support the Customer Service Manager in leading staff and improving department processes. This role focuses on supervising staff, training team members, and ensuring smooth order flow with referrals and patients.

Ideal candidates have 3-5 years in healthcare with prior supervisory experience and strong organizational skills. The position involves overseeing payroll, recruitment, evaluations, and performance monitoring within a

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• 3-5 years healthcare experience recommended.
• Previous supervisory experience preferred.
• Able to read and analyze prescriptions/chart notes.

Responsibilities

• Supervision of staff.
• Training of all Customer Service staff.
• Monitors the flow of orders to and from the Customer Service Department.
• Handles escalated situations with patients/customers or referral sources.
• Processing of payroll for the department.
• Recruitment, hiring, discipline, and supervision of the department.
• Evaluations of the Customer Service Department.
• Monitoring the number of incoming phone calls to determine if support is necessary.
• Evaluation and recommendation of process improvement for the department.

Skills

Leadership

Staff supervision

Training

Payroll processing

Recruitment

Evaluations

Process improvement

Multitasking

Microsoft Office

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office

Job description

This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referralsources and customers while abiding by the processes and procedures set forth by Leadership.

JOB FUNCTIONS

• Supervision of staff
• Training of all Customer Service staff
• Monitors the flow of orders to and from the Customer Service Department
• Handles escalated situations with patients/customers or Referral Sources
• Processing of payroll for the department
• Recruitment, hiring, discipline, and supervision of the department
• Evaluations of the Customer Service Department
• Monitoring the number of incoming phone calls to determine if support is necessary
• Evaluation and recommendation of process improvement for the department

Education

• High SchoolDiploma or General Education Degree (GED) Required
• Associate'sDegreePreferred

Work Experience

• 3-5 years of experience in healthcare Preferred
• Previous Supervisory experience Preferred

Knowledge, Skills, and Abilities

• read and analyze documents such as prescriptions, chart notes, etc.
• prioritize and plan activities for subordinates and delegate appropriately
• multitasking
• follow up on outstanding projects and tasks
• Moderate computer skills
• Moderate typing skills

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.