Healthcare Customer Service & Billing Coordinator

Baptist; Germantown (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist in Germantown, TN seeks a Customer Service Coordinator-Internal Medicine Memphis to support patient interactions, billing accuracy, and scheduling. The role requires understanding of departmental and corporate policies and procedures and involves daily reconciliation of charges and payments while ensuring confidentiality.

Responsibilities include verifying insurance, handling billing with carriers, and supporting clinic operations.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Skills

Typing 30 wpm

10-key

Customer relations

Medical terminology

Windows basics

Education

Associates degree

Collegiate or medical trade completion

Tools

Windows basics

Job description

Baptist in Germantown, TN seeks a Customer Service Coordinator-Internal Medicine Memphis to support patient interactions, billing accuracy, and scheduling. The role requires understanding of departmental and corporate policies and procedures and involves daily reconciliation of charges and payments while ensuring confidentiality.

Responsibilities include verifying insurance, handling billing with carriers, and supporting clinic operations.