Healthcare Customer Experience Specialist

Millennium Health; San Diego (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability

401k with Company Match

Paid Time off and Holidays

Tuition Assistance

Behavioral and Health Care Resources

Job summary

Millennium Health is seeking a Customer Service Advocate to join our Service Center in a fast-paced, customer-centric environment. The role involves handling inbound calls, Live Chat inquiries, and various support cases for clinical, billing, and account issues.

Ideal candidates have healthcare administrative experience, strong problem-solving skills, and the ability to work independently while collaborating with cross-functional teams.

Qualifications

• Associate's degree or equivalent experience required.
• Bachelor's degree highly preferred.
• Minimum of 1–2 years in customer service or similar role.
• Healthcare/biotech experience preferred.
• Strong communication, problem-solving, critical thinking, and interpersonal skills.
• Reliable access to a hardwired Ethernet connection with 1 Gbps speeds.
• Ability to handle heavy inbound calls, Live Chat and email volume.
• Follow SOPs and department policies with accuracy.

Responsibilities

• Address all calls and cases in the Service Center.
• Maintain accurate call records of customer interactions and actions taken.
• Perform outbound calls to obtain information for processing and issue investigation.
• Process amended reports, add-on tests, cancellations, and data-entry corrections.
• Update customer accounts in LIS, CRM, and other platforms in real time.
• Provide technical support for the MH customer portal.
• Route calls and cases to other departments as appropriate.
• Ensure HIPAA, confidentiality, and compliance standards are followed.
• Process new client registrations, service contracts, and practice updates.
• Identify customer training opportunities and build rapport with customers.

Skills

Customer service

Problem-solving

Interpersonal skills

Attention to detail

Multi-tasking

Communication skills

Self-starter

Adaptability

Teamwork

Time management

Education

Associate's degree or equivalent experience

Bachelor's degree highly preferred

Tools

MS Office

CRM software

Salesforce

Job description

Millennium Health is seeking a Customer Service Advocate to join our Service Center in a fast-paced, customer-centric environment. The role involves handling inbound calls, Live Chat inquiries, and various support cases for clinical, billing, and account issues.

Ideal candidates have healthcare administrative experience, strong problem-solving skills, and the ability to work independently while collaborating with cross-functional teams.