Lab Customer Service & Operations Coordinator

Millennium Health; United States; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) with Company Match

Paid Time Off

Tuition Assistance

Health Resources

Job summary

Millennium Health is seeking a Customer Service Coordinator to support the department’s daily operations. You will assist leadership, file documents for customer and patient accounts, and help ensure timely, accurate records while protecting HIPAA compliance.

Ideal candidates have at least 1 year of administrative experience, strong Microsoft Office skills, and the ability to manage multiple tasks during Pacific Time business hours; Salesforce knowledge is a plus.

Qualifications

• High school diploma required.
• 1+ years general administrative/clerical experience.
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards.
• Experience handling written communication with internal and external customers.
• Availability during Pacific Time business hours.
• Salesforce.com knowledge preferred.

Responsibilities

• Assist the Customer Service Leadership team with administrative duties.
• Electronically file documents on customer and patient accounts.
• Monitor and distribute incoming department cases, faxes, voicemails, and emails.
• Enter and update customer account information in LIS, CRM, and other systems.
• Process UPS and FedEx pick-up requests and order supply requests.
• Support monthly Order Entry Verification per SOP.
• Ensure adherence to HIPAA, confidentiality, and compliance policies.
• Maintain regular and reliable attendance.

Skills

Administrative support

Customer service

Written communication

HIPAA knowledge

Multitasking

Time management

Education

High school diploma

Tools

Microsoft Office

Salesforce

Job description

Millennium Health is seeking a Customer Service Coordinator to support the department’s daily operations. You will assist leadership, file documents for customer and patient accounts, and help ensure timely, accurate records while protecting HIPAA compliance.

Ideal candidates have at least 1 year of administrative experience, strong Microsoft Office skills, and the ability to manage multiple tasks during Pacific Time business hours; Salesforce knowledge is a plus.