Healthcare Customer Advocate - Remote After Training

AssistRx; Florida; Presencial; USD 33.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Referral bonus

Descripción de la vacante

AssistRx, Inc. is launching AssistRx Academy, a four-week paid training program that prepares participants for a customer service role supporting healthcare programs.

After training, associates provide frontline support, handle PHI, and assist patients and providers while maintaining HIPAA standards; opportunities for growth within Patient Solutions.

This entry-level path emphasizes empathy, professionalism, and teamwork in a fast-paced environment, with potential to work from home after training.

Formación

• High school diploma or equivalent required.
• At least 3 years in direct-to-consumer or customer service.
• Completion of the 4-week AssistRx Academy training program.
• Strong communication, professional demeanor, and reliability.

Responsabilidades

• Provide accurate, timely customer service to patients, providers, and partners.
• Respond to inbound inquiries about healthcare programs and benefits investigations.
• Guide callers through program requirements and next steps.
• De-escalate concerns with empathy and professionalism.
• Collaborate with call center teammates to improve service quality.
• Maintain HIPAA compliance and data protection standards.
• Document interactions in designated systems.
• Perform other related duties as assigned.

Conocimientos

Customer service

Communication skills

Problem solving

Multi-tasking

Educación

High School Diploma or equivalent

Two years post-secondary education

Herramientas

Microsoft Office Suite

Descripción del empleo

AssistRx, Inc. is launching AssistRx Academy, a four-week paid training program that prepares participants for a customer service role supporting healthcare programs.

After training, associates provide frontline support, handle PHI, and assist patients and providers while maintaining HIPAA standards; opportunities for growth within Patient Solutions.

This entry-level path emphasizes empathy, professionalism, and teamwork in a fast-paced environment, with potential to work from home after training.