Advance Academy Associate

AssistRx; Florida; On-site; USD 24,000 - 30,000; Full time

Job summary

AssistRx, Inc. is seeking an entry-level Health Care Associate to provide external customer service support. You will complete a 4-week training focused on healthcare processes, PHI rules, and pharmacy benefit structures while learning to respond accurately to inquiries and guide customers through program services.

The role emphasizes professionalism, patience, and a people-first attitude as you work under close supervision to resolve questions and support customers in a fast-paced environment.

Qualifications

• 3+ years of direct-to-consumer or customer-service experience.
• High School diploma or equivalent.
• Ability to learn quickly, multitask, and use Microsoft Office.
• Strong problem-solving, empathy, and professional boundaries.
• Ability to follow explicit directives and maintain punctuality.
• Flexible schedule with holiday/weekend rotation.
• Preferred: 2 years of higher education.
• Preferred: experience in dynamic, changing environments.

Responsibilities

• Collaborate with call center representatives to improve customer service.
• Guide callers through requirements to process a pharmacy benefit investigation.
• Field customer calls to provide complete and accurate answers to all queries and concerns.
• De-escalation support and resolution for dissatisfied customers.
• Performs other related duties as needed.

Skills

Customer service experience

Communication skills

MS Office

Problem solving

Time management

Teamwork

Education

High School diploma or equivalent

2 years higher education preferred

Job description

Overview

Performs entry-level customer service work. Work involves providing external customer service support by receiving and responding to inquiries for information and/or program services. Works under close supervision with specific tasks assigned for completion. Representatives must display the qualities of customer service, professionalism, patience, and a people--first attitude with each task performed. Candidate must complete a 4-week course of training and education with a focus on general healthcare processes related to becoming a Health Care Associate at AssistRx. Content is focused on rules and regulations pertaining to handling the patient's Protected Health Information (PHI), Pharmacy Benefit Structure, and understanding the similarities and differences between Commercial Insurance and Government Insurance programs.

Responsibilities

• Collaborate with other call center representatives to improve customer service.
• Guide callers through requirements to process a pharmacy benefit investigation.
• Field customer calls to provide complete and accurate answers to all queries and concerns.
• De-escalation support and resolution for dissatisfied customers
• Performs other related duties as needed.

Qualifications

• 3+ years working in a direct-to-consumer or customer environment.
• High School diploma or equivalency required.
• Ability to learn quickly, multi-task, and have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Positive demeanor and clear understanding of professional boundaries with clients (empathetic, responsive, patient, and conscientious).
• An aptitude for conflict resolution, problem-solving, and negotiation
• Ability to follow explicit directives.
• Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
• Schedule flexibility with holiday and weekend rotation may be required.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• (Preferred) 2 years of higher learning education
• (Preferred) Previous work experience in a highly dynamic and changing environment.

Pay Range

USD $17.38 - USD $21.73 /Hr.