Health Care Support Specialist – Patient & Benefit Calls

AssistRx, Inc.; Florida; On-site; USD 24,000 - 30,000; Full time

Job summary

AssistRx, Inc. is seeking an entry-level Health Care Associate to provide external customer service support. You will complete a 4-week training focused on healthcare processes, PHI rules, and pharmacy benefit structures while learning to respond accurately to inquiries and guide customers through program services.

The role emphasizes professionalism, patience, and a people-first attitude as you work under close supervision to resolve questions and support customers in a fast-paced environment.

Qualifications

• 3+ years of direct-to-consumer or customer-service experience.
• High School diploma or equivalent.
• Ability to learn quickly, multitask, and use Microsoft Office.
• Strong problem-solving, empathy, and professional boundaries.
• Ability to follow explicit directives and maintain punctuality.
• Flexible schedule with holiday/weekend rotation.
• Preferred: 2 years of higher education.
• Preferred: experience in dynamic, changing environments.

Responsibilities

• Collaborate with call center representatives to improve customer service.
• Guide callers through requirements to process a pharmacy benefit investigation.
• Field customer calls to provide complete and accurate answers to all queries and concerns.
• De-escalation support and resolution for dissatisfied customers.
• Performs other related duties as needed.

Skills

Customer service experience

Communication skills

MS Office

Problem solving

Time management

Teamwork

Education

High School diploma or equivalent

2 years higher education preferred

Job description

AssistRx, Inc. is seeking an entry-level Health Care Associate to provide external customer service support. You will complete a 4-week training focused on healthcare processes, PHI rules, and pharmacy benefit structures while learning to respond accurately to inquiries and guide customers through program services.

The role emphasizes professionalism, patience, and a people-first attitude as you work under close supervision to resolve questions and support customers in a fast-paced environment.