Remote Patient Care Advocate

LucyRx; United States; Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Remote-first team

Competitive hourly pay

Job summary

The Patient Care Advocate at LucyRx will deliver high-quality, empathetic support to members through Care Guide programs. You will handle inbound inquiries, proactive outreach, and guidance while adhering to HIPAA and regulatory standards.

Collaborating with Team Leads and cross-functional partners, you will document interactions, meet performance metrics, and help drive member satisfaction. This remote-first role requires strong communication and problem-solving in a fast-paced healthcare

Qualifications

• Experience in Healthcare operations, Patient Advocacy, Care Coordination, customer service
• Experience in PBM, Specialty Pharmacy, or Healthcare services
• Strong communication and interpersonal skills
• Ability to meet real-time performance, member outreach, and service metrics
• Excellent problem-solving and decision-making skills
• Knowledge of HIPAA and healthcare compliance standards
• Proficiency in Microsoft Office tools
• Certified Pharmacy Technician (CPhT) credential preferred or willingness to obtain within 6 months

Responsibilities

• Respond to member inquiries with timely, accurate, and compassionate Care Guide support.
• Perform proactive member outreach for Care Guide programs, including education and follow-up.
• Meet productivity, quality, and schedule adherence targets; escalate as needed.
• Follow Care Guide workflows and outreach priorities to resolve member needs.
• Document outreach attempts and outcomes in approved systems.
• Maintain HIPAA compliance and adherence to regulatory requirements.
• Collaborate with Client Success, Clinical, Pharmacy, Quality, and Analytics teams.

Skills

Communication skills

Interpersonal skills

Emotional intelligence

Microsoft Office

Education

CPhT credential preferred

Tools

HIPAA compliance knowledge

Job description

The Patient Care Advocate at LucyRx will deliver high-quality, empathetic support to members through Care Guide programs. You will handle inbound inquiries, proactive outreach, and guidance while adhering to HIPAA and regulatory standards.

Collaborating with Team Leads and cross-functional partners, you will document interactions, meet performance metrics, and help drive member satisfaction. This remote-first role requires strong communication and problem-solving in a fast-paced healthcare