Healthcare CS Executive — Onboard, Train & Grow

PatientPoint, Inc.; Tucson (AZ); Hybride; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Hybrid work options

401K plan

Wellness resources

Résumé du poste

PatientPoint, Inc. is seeking a Customer Success Executive to ensure customers maximize value from our digital health platform.

You will partner with provider offices to understand needs, onboard, implement, troubleshoot, and promote engagement to reduce churn. You will train customers, tailor communication to office managers and executives, monitor usage, and collaborate with Sales, Support, Product, and Operations to drive adoption and growth.

Qualifications

• Proven ability to manage customer relationships with a solution-oriented mindset.
• Strong communication and ability to tailor messaging to end users, office managers, and executives.
• Experience in customer success, account management, or related customer-facing role preferred.
• Ability to independently manage multiple priorities, remain calm under pressure, and deliver timely results.
• Proficiency with CRM tools; Salesforce a plus.
• Collaborative and entrepreneurial mindset with focus on growth.

Responsabilités

• Manage the complete service lifecycle from onboarding through implementation and issue resolution.
• Troubleshoot hardware and software issues using training and problem-solving skills.
• Lead product training and adoption to ensure full and effective use of features.
• Serve as the customer's trusted advisor and build strong relationships at every touchpoint.
• Monitor account health, usage trends, and feedback to identify risks and opportunities for growth.
• Collaborate cross-functionally with Sales, Technical Support, Product, and Operations.

Connaissances

Customer relationships

Communication

Problem solving

Prioritization

Cross-functional collaboration

Customer success experience

Outils

Salesforce

CRM software

Description du poste

PatientPoint, Inc. is seeking a Customer Success Executive to ensure customers maximize value from our digital health platform.

You will partner with provider offices to understand needs, onboard, implement, troubleshoot, and promote engagement to reduce churn. You will train customers, tailor communication to office managers and executives, monitor usage, and collaborate with Sales, Support, Product, and Operations to drive adoption and growth.