Customer Success Executive: HealthTech Growth & Impact

PatientPoint®; Austin (TX); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Flexible time off

401K plan

Mental and emotional wellnessResources

Job summary

PatientPoint is hiring a Customer Success Executive in Austin to ensure customers get maximum value from our digital health products. You will manage onboarding, resolve issues, and promote ongoing engagement with provider offices.

As the primary customer advocate, you’ll partner with offices to understand needs, drive adoption, and identify opportunities to expand value. You will collaborate with sales, technical support, product, and operations to deliver exceptional service.

Qualifications

• Proven ability to manage customer relationships with a solution-first mindset.
• Strong problem-solving skills and ability to learn technical concepts.
• Excellent communication, able to tailor messages to offices, managers, and executives.
• Experience in customer success or account management preferred.
• Capable of managing multiple priorities and delivering timely results.
• Passion for driving customer engagement, retention, and growth.

Responsibilities

• Manage the complete service and connectivity device lifecycle from onboarding through implementation.
• Troubleshoot and resolve hardware and software issues by applying training and resources.
• Lead product training and adoption to ensure full and effective use of features.
• Serve as the customer’s trusted advisor and build strong relationships.
• Monitor account health, usage trends and feedback to identify risks and growth opportunities.
• Collaborate with sales, technical support, product, and operations to resolve complex issues.

Skills

Relationship Management

Customer Onboarding

Problem Solving

Communication

Account Management

Cross-Functional Collaboration

Tools

Salesforce

Job description

PatientPoint is hiring a Customer Success Executive in Austin to ensure customers get maximum value from our digital health products. You will manage onboarding, resolve issues, and promote ongoing engagement with provider offices.

As the primary customer advocate, you’ll partner with offices to understand needs, drive adoption, and identify opportunities to expand value. You will collaborate with sales, technical support, product, and operations to deliver exceptional service.