Healthcare Contact Center Agent - Patient Care & Scheduling

COMMUNITY HEALTH CARE INC; Bridgeton (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Tuition reimbursement

Licensure & certifications reimburse

Job summary

CompleteCare in Bridgeton, NJ is seeking a Customer Service/Call Center representative to handle incoming calls for the organization with professionalism and courtesy. You will update demographics, schedule appointments, transfer calls, and triage or refer as needed.

Spanish-speaking abilities are preferred. The role requires a high school diploma or equivalent; medical terminology knowledge and computer skills are a plus.

Qualifications

• Knowledge of medical terminology and terminology used in patient interactions.
• Ability to communicate clearly in English; bilingual Spanish helpful.
• Proficient use of standard computer systems and data entry.

Responsibilities

• Answer incoming calls with professional customer service.
• Follow the company communication script and update demographics.
• Schedule appointments for all providers using guidelines.
• Transfer calls to the appropriate department when needed.
• Triage nurse or refer to Referral Coordinator as required.
• Verify patient insurance coverage and document details.
• Coordinate with Financial Counselor when needed.
• Respond to on-line medication refill requests.
• Activate 911 if necessary for caller safety.

Skills

Medical terminology

Spanish speaking

Excellent communication

Computer skills

Education

HS Diploma or equivalent

Medical background a plus

Job description

CompleteCare in Bridgeton, NJ is seeking a Customer Service/Call Center representative to handle incoming calls for the organization with professionalism and courtesy. You will update demographics, schedule appointments, transfer calls, and triage or refer as needed.

Spanish-speaking abilities are preferred. The role requires a high school diploma or equivalent; medical terminology knowledge and computer skills are a plus.