Healthcare Contact Center Specialist

CompleteCare; Bridgeton (NJ); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer-m

Paid time off: vacation, sick leave, &

HRA via Ameriflex (covers many out-ofp

Tuition reimbursement

Reimbursement for licensure and CPR

Direct deposit

Employee recognition programs

Businees discount programs

Job summary

CompleteCare seeks a Customer Service representative for its Contact Center. You will handle incoming calls, verify insurance, schedule appointments, and coordinate referrals while maintaining accurate demographics and using scripted communication.

Role requires strong communication, basic medical terminology, and Spanish language skills; healthcare background is a plus and on-site work in Bridgeton, NJ is expected.

Qualifications

• HS Diploma or equivalent required.
• Medical background a plus.
• Computer skills required.
• Medical terminology knowledge preferred.
• Excellent communication skills required.
• Spanish speaking preferred.

Responsibilities

• Answer incoming calls for the organization.
• Follow company script and provide customer service.
• Update demographics at every point of contact.
• Schedule appointments for all providers using guidelines.
• Transfer calls to appropriate department as needed.
• Triage nurse messages when necessary.
• Request nurse to handle medication refills.
• Coordinate referrals with the Referral Coordinator.
• Verify patient insurance coverage.
• Schedule appointment with Financial Counselor if needed.
• Respond to online medication refill requests.
• Activate 911 if needed.

Skills

Communication skills

Spanish language

Medical terminology

Computer literacy

Education

HS Diploma or equivalent

Tools

Computer skills

Job description

CompleteCare seeks a Customer Service representative for its Contact Center. You will handle incoming calls, verify insurance, schedule appointments, and coordinate referrals while maintaining accurate demographics and using scripted communication.

Role requires strong communication, basic medical terminology, and Spanish language skills; healthcare background is a plus and on-site work in Bridgeton, NJ is expected.