Patient Care Call Center Specialist

Albany Gastroenterology Consultants; New Jersey; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401K & commuter benefits

Time-off benefits

Job summary

Atlantic Coast Gastroenterology in Brick, NJ is seeking a Full Time Call Center Receptionist to be the first point of contact for patients and healthcare professionals. The role involves handling a high volume of calls, scheduling appointments, and providing accurate information about services.

The candidate will maintain patient records, route inquiries, and support administrative tasks while upholding confidentiality and HIPAA requirements. Bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center, healthcare preferred.
• Strong verbal and written communication.

Responsibilities

• Answer and manage a high volume of incoming calls promptly and courteously.
• Schedule, confirm, and reschedule patient appointments using EHR or scheduling software.
• Maintain detailed and confidential patient records in compliance with HIPAA.
• Direct calls to appropriate departments or personnel to facilitate efficient communication.
• Assist with administrative tasks such as data entry and file management.

Skills

Communication

Organizational skills

Computer proficiency

Confidentiality

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

Atlantic Coast Gastroenterology in Brick, NJ is seeking a Full Time Call Center Receptionist to be the first point of contact for patients and healthcare professionals. The role involves handling a high volume of calls, scheduling appointments, and providing accurate information about services.

The candidate will maintain patient records, route inquiries, and support administrative tasks while upholding confidentiality and HIPAA requirements. Bilingual abilities are a plus.