Healthcare Communications Specialist

Shepherd Center; United States; On-site; USD 32,000 - 44,000; Full time

Job summary

The PBX Operator at Shepherd Center handles inbound calls, directs callers, and supports patients, families, vendors, and visitors with courtesy and accuracy. This role emphasizes clear communication and reliable message handling in a hospital setting.

Working at a world-class rehabilitation center, you’ll contribute to smooth operations, maintain coverage for shifts, and collaborate with staff to deliver exceptional patient experiences.

Qualifications

• High School Diploma or equivalent.
• One year PBX experience in healthcare setting.
• Excellent interpersonal and communication skills; basic computer proficiency.

Responsibilities

• Answer all incoming PBX calls and direct to proper locations.
• Convey and receive messages accurately for stakeholders.
• Greet and provide information to patients, families, visitors.
• Monitor and ensure safety, and report issues.
• Ensure adequate shift coverage and escalate problems.

Skills

Interpersonal skills

Communication skills

Computer literacy

PBX experience

Education

High School Diploma or equivalent

Job description

The PBX Operator at Shepherd Center handles inbound calls, directs callers, and supports patients, families, vendors, and visitors with courtesy and accuracy. This role emphasizes clear communication and reliable message handling in a hospital setting.

Working at a world-class rehabilitation center, you’ll contribute to smooth operations, maintain coverage for shifts, and collaborate with staff to deliver exceptional patient experiences.