PBX Operator, part-time

Shepherd Center; United States; On-site; USD 32,000 - 44,000; Full time

Job summary

The PBX Operator at Shepherd Center handles inbound calls, directs callers, and supports patients, families, vendors, and visitors with courtesy and accuracy. This role emphasizes clear communication and reliable message handling in a hospital setting.

Working at a world-class rehabilitation center, you’ll contribute to smooth operations, maintain coverage for shifts, and collaborate with staff to deliver exceptional patient experiences.

Qualifications

• High School Diploma or equivalent.
• One year PBX experience in healthcare setting.
• Excellent interpersonal and communication skills; basic computer proficiency.

Responsibilities

• Answer all incoming PBX calls and direct to proper locations.
• Convey and receive messages accurately for stakeholders.
• Greet and provide information to patients, families, visitors.
• Monitor and ensure safety, and report issues.
• Ensure adequate shift coverage and escalate problems.

Skills

Interpersonal skills

Communication skills

Computer literacy

PBX experience

Education

High School Diploma or equivalent

Job description

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again. Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

JOB RESPONSIBILITIES

The PBX Operator performs several duties to facilitate communications into the Center.

Accountabilities

• Answers all incoming PBX calls for the hospital, interviewing callers and directing calls to the appropriate location.
• Clearly conveys and receives messages to meet the needs of all stakeholders.
• Understands and meets the needs of customers, responding with courtesy, clarity, and accuracy to all inquiries.
• Greets and provides information to patients, families, vendors, and all other visitors.
• Monitors the work environment to ensure functionality, safety, and teamwork.
• Ensures optimal coverage for shifts they are responsible for and reports any problems perceived, potential, or real to Supervisor in a timely manner.

REQUIRED MINIMUM EDUCATION

• High School Diploma or equivalent.

REQUIRED MINIMUM CERTIFICATION

• None required.

REQUIRED MINIMUM EXPERIENCE

• One year PBX experience, receiving and directing large volume of incoming calls, preferably in a healthcare setting.

REQUIRED MINIMUM SKILLS

• Excellent interpersonal and communication skills. General computer experience required.

PREFERRED QUALIFICATIONS

• None.

PHYSICAL DEMANDS

• None.

WORKING CONDITIONS

• Computer work Standing desk option

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems, Shepherd Center is ranked by U.S. News as one of the nation's top hospitals for rehabilitation. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

We're often recognized among the best employers and as a best place to work. Many of our staff have been here for decades. We have a culture of hope, humor, and hard work that helps patients achieve their highest levels of independence with dignity.