Healthcare Communications Operator & Dispatcher

Mercy; Joplin (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

Mercy in Joplin, MO is seeking a responsive Call Center/Dispatcher to join our patient communications team. Under supervision, you will answer and connect calls, page physicians, and coordinate information for patients, families, and staff.

This role emphasizes clear English communication, multitasking across several software systems, and basic computer skills. Prior telephone or customer service experience is beneficial, with opportunities for growth and supportive benefits.

Qualifications

• High school diploma or equivalent required.
• Telephone or customer service experience is beneficial.
• Must be able to navigate multiple computer software systems simultaneously.
• Ability to communicate clearly in English both orally and written.

Responsibilities

• Answer all incoming calls and connect calls as needed.
• Page physicians and place calls for physicians, personnel and families.
• Provide patient information as required.
• May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Skills

Telephone etiquette

Customer service

English communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mercy in Joplin, MO is seeking a responsive Call Center/Dispatcher to join our patient communications team. Under supervision, you will answer and connect calls, page physicians, and coordinate information for patients, families, and staff.

This role emphasizes clear English communication, multitasking across several software systems, and basic computer skills. Prior telephone or customer service experience is beneficial, with opportunities for growth and supportive benefits.