Evening Hospital Communications Dispatcher

FHLB Des Moines; Seattle (WA); On-site; USD 30,000 - 37,000; Full time

Job summary

UW Medicine on Seattle campuses is seeking a Hospital Communications Representative/Telecom Dispatcher to provide routing and paging services on the 3 pm–11:30 pm shift. You will answer the main switchboards, transfer calls, and connect callers to the appropriate departments, ensuring a patient- and family-centered experience.

You will also dispatch all emergency communications, monitor alarms, and support operations 24/7 with a commitment to accuracy, courtesy, and teamwork in a fast-paced

Qualifications

• Experience with telephone systems and routing calls is required.
• Excellent customer service and communication skills.
• Ability to work in a team environment and handle emergency calls.

Responsibilities

• Answer incoming calls to main numbers for UWMC and HMC.
• Transfer external and internal calls and provide visitor information.
• Receive and dispatch emergency calls including trauma codes and code blue.
• Paging services for patients and staff; monitor alarms and respond to alerts.

Skills

Customer service

Teamwork

Communication

Education

High school diploma

Job description

UW Medicine on Seattle campuses is seeking a Hospital Communications Representative/Telecom Dispatcher to provide routing and paging services on the 3 pm–11:30 pm shift. You will answer the main switchboards, transfer calls, and connect callers to the appropriate departments, ensuring a patient- and family-centered experience.

You will also dispatch all emergency communications, monitor alarms, and support operations 24/7 with a commitment to accuracy, courtesy, and teamwork in a fast-paced