Hospital Emergency Communications Dispatcher

Advocate Health; Mount Pleasant (WI); On-site; USD 32,000 - 37,000; Full time

Job summary

Advocate Health in Wisconsin is seeking a front-line call center/communications associate to support hospital operations. You will answer, connect, and direct calls using multi-function work stations, paging systems, emergency hotlines and alarm devices.

Ideal candidates have excellent verbal communication and the ability to work weekends and holidays. A high school diploma is required, and no prior experience is necessary for this entry-level role.

Qualifications

• Excellent verbal communication skills essential.
• Flexibility to work weekends and holidays and, occasionally, a variety of shifts.
• High School Graduate.
• No prior experience required.

Responsibilities

• Responds to and operates multi-function work stations, paging systems (overhead and pocket pager), emergency hotline and alarm devices for the purpose of answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations.
• Provides an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions, through the use of information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures.
• Provides and arranges for the repair of pocket pagers, patient room telephones, and "special needs" patient telephones.
• Maintains current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel, and information through continuous review of bulletin board postings, department handouts and memos, and attendance at staff and other relevant meetings.

Skills

Verbal communication

Weekend availability

Shift flexibility

Education

High School Graduate

Job description

Advocate Health in Wisconsin is seeking a front-line call center/communications associate to support hospital operations. You will answer, connect, and direct calls using multi-function work stations, paging systems, emergency hotlines and alarm devices.

Ideal candidates have excellent verbal communication and the ability to work weekends and holidays. A high school diploma is required, and no prior experience is necessary for this entry-level role.