Healthcare IT Client Success Lead (In-Office)

Tier4 Group; Estero (FL); In loco; USD 85.000 - 125.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Full benefits (medical, dental, vision, etc.)

401(k) match

Paid holidays

Descrizione del lavoro

A dynamic healthcare IT service provider in Estero, FL is seeking a Client Engagement Manager to strengthen client relationships and ensure satisfaction. The role involves serving as the main contact for clients, developing engagement plans, leading business reviews, and monitoring client health metrics. Candidates should have experience in managing client relationships, strong business acumen, and excellent communication skills. A Bachelor's degree in a relevant field is required, along with the ability to travel as needed. Competitive salary and benefits offered.

Competenze

• Proven experience managing client relationships in a service-driven environment.
• Ability to connect technology solutions to client outcomes.
• Availability to travel to client locations as needed.

Mansioni

• Serve as the primary point of contact for assigned clients.
• Develop and execute client engagement plans.
• Lead quarterly and monthly business reviews.
• Monitor client health and engagement metrics.
• Partner cross-functionally to ensure seamless delivery.
• Coordinate and resolve major client issues.
• Collaborate with sales to identify growth opportunities.
• Act as the voice of the customer.

Conoscenze

Managing client relationships

Business acumen

Skilled communicator

Data and metrics storytelling

Interpersonal skills

Formazione

Bachelor’s degree in Business, IT, Communications, or related field

Descrizione del lavoro

A dynamic healthcare IT service provider in Estero, FL is seeking a Client Engagement Manager to strengthen client relationships and ensure satisfaction. The role involves serving as the main contact for clients, developing engagement plans, leading business reviews, and monitoring client health metrics. Candidates should have experience in managing client relationships, strong business acumen, and excellent communication skills. A Bachelor's degree in a relevant field is required, along with the ability to travel as needed. Competitive salary and benefits offered.