Healthcare IT Client Success Lead (In-Office)

Tier4 Group; Estero (FL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Full benefits (medical, dental, vision, etc.)

401(k) match

Paid holidays

Job summary

A dynamic healthcare IT service provider in Estero, FL is seeking a Client Engagement Manager to strengthen client relationships and ensure satisfaction. The role involves serving as the main contact for clients, developing engagement plans, leading business reviews, and monitoring client health metrics. Candidates should have experience in managing client relationships, strong business acumen, and excellent communication skills. A Bachelor's degree in a relevant field is required, along with the ability to travel as needed. Competitive salary and benefits offered.

Qualifications

• Proven experience managing client relationships in a service-driven environment.
• Ability to connect technology solutions to client outcomes.
• Availability to travel to client locations as needed.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Develop and execute client engagement plans.
• Lead quarterly and monthly business reviews.
• Monitor client health and engagement metrics.
• Partner cross-functionally to ensure seamless delivery.
• Coordinate and resolve major client issues.
• Collaborate with sales to identify growth opportunities.
• Act as the voice of the customer.

Skills

Managing client relationships

Business acumen

Skilled communicator

Data and metrics storytelling

Interpersonal skills

Education

Bachelor’s degree in Business, IT, Communications, or related field

Job description

A dynamic healthcare IT service provider in Estero, FL is seeking a Client Engagement Manager to strengthen client relationships and ensure satisfaction. The role involves serving as the main contact for clients, developing engagement plans, leading business reviews, and monitoring client health metrics. Candidates should have experience in managing client relationships, strong business acumen, and excellent communication skills. A Bachelor's degree in a relevant field is required, along with the ability to travel as needed. Competitive salary and benefits offered.