Healthcare Client Success Manager

CoventBridge Integrity Systems; United States; Ibrido; USD 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision plans

Life, LTD and STD paid by employer

401(k) with company match up to 4%

Paid Time Off and holidays

Tuition assistance after 1 year

Descrizione del lavoro

CoventBridge Integrity Systems seeks a Client Services Manager – Healthcare Services, Fraud Waste and Abuse to serve as the main point of contact for healthcare clients and ensure high client satisfaction.

You will oversee client accounts, including billing, resolving issues, and coordinating with internal teams to improve service delivery. Strong communication, empathy, and relationship-building are essential for success.

Competenze

• Bachelor's degree in business or communications preferred; healthcare experience considered in lieu of education.
• 3–5 years of client services experience with multiple national accounts.
• Healthcare payer operations experience (Medicare/Medicaid/ACA) preferred.

Mansioni

• Provide outstanding customer service to national clients.
• Oversee client accounts including billing and accounts receivable.
• Collaborate with Sales and Marketing to attract new clients.
• Create and maintain a client communication platform.
• Coordinate with Operations and Sales on new client implementations.
• Promote cross-departmental communication with accounting, IT and marketing teams.
• Track and analyze client satisfaction and service metrics (NPS, churn).
• Develop and implement client service strategies and surveys.
• Provide regular updates to clients on projects.
• Deliver performance reports to management.

Conoscenze

Client relationship management

Customer service excellence

Communication skills

Negotiation skills

Analytical thinking

Report writing/biz comms

Formazione

Bachelor's degree in business or communications

Descrizione del lavoro

CoventBridge Integrity Systems seeks a Client Services Manager – Healthcare Services, Fraud Waste and Abuse to serve as the main point of contact for healthcare clients and ensure high client satisfaction.

You will oversee client accounts, including billing, resolving issues, and coordinating with internal teams to improve service delivery. Strong communication, empathy, and relationship-building are essential for success.