Healthcare Client Services Specialist (Lab Support)

CompuNet Clinical Laboratories; Moraine (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Company paid life Insurance

403b match

Paid holidays

Vacation, sick and personal time

Job summary

CompuNet Clinical Laboratories in Moraine, OH is seeking a Client Service Representative to handle customer inquiries by phone, report results, and coordinate referrals with a friendly, professional approach. The role includes responding to all service requests and ensuring positive customer experiences.

The position requires strong communication skills, the ability to work independently or as part of a team, and knowledge of healthcare terminology.

Qualifications

• Excellent telephone communication and customer service skills.
• Ability to work independently and as part of a team.
• Previous experience and/or education in health care field, medical terminology.

Responsibilities

• Follow departmental policy regarding telephone etiquette and handle requests for results.
• Report critical values to market segments in compliance with regulatory timeframes.
• Receive calls for STAT and routine specimens and document in dispatch systems.
• Assist in ensuring departmental equipment functions properly.
• Document queries and escalate to Team Leader as needed.

Skills

Telephone communication

Customer service

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

CompuNet Clinical Laboratories in Moraine, OH is seeking a Client Service Representative to handle customer inquiries by phone, report results, and coordinate referrals with a friendly, professional approach. The role includes responding to all service requests and ensuring positive customer experiences.

The position requires strong communication skills, the ability to work independently or as part of a team, and knowledge of healthcare terminology.