Lab Client Service Specialist

Mercy Home Health; Toledo (OH); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) plan

Medical coverage

Dental coverage

Vision coverage

HSA/FSA options

Life insurance

Mental health resources

Paid time off

Parental leave

FMLA leave

Disability insurance

Tuition assistance

Professional development

Job summary

Mercy Health is seeking a Lab Client Service Representative at St. Vincent Medical Center Medical Office Building 2 to support laboratory operations, greet patients, collect specimens, and register for tests.

You will perform order entry, result look-up, report generation, and handle inbound calls in a friendly, patient-focused manner. A High School Degree or GED is required; medical office experience is preferred.

Qualifications

• High School Degree or GED is required.
• Medical Administrative Assistant experience is preferred.
• Strong customer service and communication skills.
• Willingness to travel to off-site locations.

Responsibilities

• Greet patients and the community in a respectful manner.
• Collect specimens according to established procedures and ensure proper processing.
• Identify patients accurately and match the patient’s identity with the correct service.
• Perform data entry and processing of specimens as requested by test orders.
• Answer phones and support clerical duties as needed.
• Troubleshoot and resolve problems promptly.
• Other duties as assigned.

Skills

Customer service

Specimen collection

Data entry

Communication

Travel to off-site locations

Education

High School Degree or GED

Job description

Mercy Health is seeking a Lab Client Service Representative at St. Vincent Medical Center Medical Office Building 2 to support laboratory operations, greet patients, collect specimens, and register for tests.

You will perform order entry, result look-up, report generation, and handle inbound calls in a friendly, patient-focused manner. A High School Degree or GED is required; medical office experience is preferred.