Client Services Specialist - Lab Support & Compliance

PathGroup; Brunswick, Northern (GA, KY); Hybrid; USD 35,000 - 45,000; Full time

Job summary

PathGroup is seeking a Client Services Representative to anticipate and meet the needs of internal and external clients. The role emphasizes prompt, cooperative assistance and aims to increase client satisfaction and loyalty.

The position requires handling calls professionally, ensuring HIPAA compliance, verifying client details, and maintaining confidentiality. Proficiency in Microsoft Office and strong organizational skills are essential to support laboratory operations and report weekly

Qualifications

• Proven multitasking and organizational abilities with attention to detail.
• Ability to prioritize a wide range of requests and work independently.
• Strong computer skills with proficiency in Microsoft Office.

Responsibilities

• Answer calls in a timely, professional and courteous manner with clear language.
• Respond to inquiries while ensuring HIPAA compliance on each call.
• Verify client authenticity by collecting practice and physician details, caller name and phone number.
• Maintain patient and laboratory confidentiality and data security.

Skills

Multitasking

Time management

Communication skills

HIPAA awareness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

PathGroup is seeking a Client Services Representative to anticipate and meet the needs of internal and external clients. The role emphasizes prompt, cooperative assistance and aims to increase client satisfaction and loyalty.

The position requires handling calls professionally, ensuring HIPAA compliance, verifying client details, and maintaining confidentiality. Proficiency in Microsoft Office and strong organizational skills are essential to support laboratory operations and report weekly