Lab Client Services Specialist - Care Center Support

Unified Women's Healthcare; Village of Suffern (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Financial & Retirement Planning

Income Protection

Wellbeing Support

Professional Development

Job summary

Unified Women's Healthcare is seeking a Laboratory Client Services Representative (Lab CSR) to serve as a liaison for Clients, resolving concerns with problem-solving, empathy, and precise communication in a busy clinical lab environment.

You will support care centers by handling inbound calls, triaging inquiries, reporting results, and assisting with onboarding, data entry, and records management. A solid attention to detail and basic lab terminology will help you excel.

Qualifications

• High school diploma or equivalent is required.
• Knowledge of medical terminology and basic lab workflows is preferred.
• Experience with patient or client interactions is beneficial.

Responsibilities

• Handle inbound client inquiries via phone and portal tickets.
• Triage concerns based on laboratory protocols.
• Report laboratory results to clients using established protocols.
• Provide information on collection requirements for lab testing.
• Assist with data entry, billing, and client communication.
• Create and distribute QA reports using AthenaNet and VitalDx.
• Assist in onboarding new care centers.

Skills

Clear communication

Empathy

Problem-solving

Education

High school diploma or equivalent

Job description

Unified Women's Healthcare is seeking a Laboratory Client Services Representative (Lab CSR) to serve as a liaison for Clients, resolving concerns with problem-solving, empathy, and precise communication in a busy clinical lab environment.

You will support care centers by handling inbound calls, triaging inquiries, reporting results, and assisting with onboarding, data entry, and records management. A solid attention to detail and basic lab terminology will help you excel.