Lab Client Services Specialist - Care Center Support

Unified Women's Healthcare; Village of Suffern (NY); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health Coverage

Paid Time Off

Financial & Retirement Planning

Income Protection

Wellbeing Support

Professional Development

Zusammenfassung

Unified Women's Healthcare is seeking a Laboratory Client Services Representative (Lab CSR) to serve as a liaison for Clients, resolving concerns with problem-solving, empathy, and precise communication in a busy clinical lab environment.

You will support care centers by handling inbound calls, triaging inquiries, reporting results, and assisting with onboarding, data entry, and records management. A solid attention to detail and basic lab terminology will help you excel.

Qualifikationen

• High school diploma or equivalent is required.
• Knowledge of medical terminology and basic lab workflows is preferred.
• Experience with patient or client interactions is beneficial.

Aufgaben

• Handle inbound client inquiries via phone and portal tickets.
• Triage concerns based on laboratory protocols.
• Report laboratory results to clients using established protocols.
• Provide information on collection requirements for lab testing.
• Assist with data entry, billing, and client communication.
• Create and distribute QA reports using AthenaNet and VitalDx.
• Assist in onboarding new care centers.

Kenntnisse

Clear communication

Empathy

Problem-solving

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Unified Women's Healthcare is seeking a Laboratory Client Services Representative (Lab CSR) to serve as a liaison for Clients, resolving concerns with problem-solving, empathy, and precise communication in a busy clinical lab environment.

You will support care centers by handling inbound calls, triaging inquiries, reporting results, and assisting with onboarding, data entry, and records management. A solid attention to detail and basic lab terminology will help you excel.