Lab Client Experience Specialist

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

The Christ Hospital Health Network in Cincinnati, OH, seeks a Customer Service Specialist for its Laboratory division. You will be the primary contact between clients, physicians, and lab staff, ensuring prompt, professional communication, coordinating test orders and results, and upholding HIPAA standards.

This role emphasizes accurate documentation, issue resolution, and continuous improvement across client inquiries, sample coordination, and collaboration with couriers to ensure timely

Qualifications

• High school diploma or GED required; phlebotomy training preferred.
• Minimum of one year experience in phlebotomy or healthcare.
• Excellent customer service and clerical skills.

Responsibilities

• Respond to client inquiries about lab services and test results.
• Provide information on lab tests, specimen collection, and turnaround times.
• Resolve issues or escalate to appropriate departments with follow-up.
• Monitor test orders for errors and delays; take corrective actions.
• Maintain HIPAA compliance and document interactions in the system.
• Coordinate with lab personnel, couriers, and logistics for timely sample collection.
• Assist in registrations, scanning requisitions, and send-outs monitoring.
• Assist in preparing monthly quality reports.

Skills

Customer service

Phone/email support

HIPAA knowledge

Basic computer skills

Education

High school diploma or GED

Phlebotomy training preferred

Job description

The Christ Hospital Health Network in Cincinnati, OH, seeks a Customer Service Specialist for its Laboratory division. You will be the primary contact between clients, physicians, and lab staff, ensuring prompt, professional communication, coordinating test orders and results, and upholding HIPAA standards.

This role emphasizes accurate documentation, issue resolution, and continuous improvement across client inquiries, sample coordination, and collaboration with couriers to ensure timely