Healthcare Client Services Coordinator — Growth & Scheduling

Addison Group; Philadelphia (Philadelphia County); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Career growth

Production bonus

Job summary

Addison Group is seeking a Client Services Coordinator in Philadelphia, PA to support clients and caregivers in a high-volume, phone-heavy office environment, coordinating caregiver schedules and ensuring timely communication.

This on-site role offers growth within healthcare operations, with a Monday–Friday 8:30am–5:00pm schedule, overtime opportunities, and a business casual culture with potential for advancement and performance-based bonuses.

Qualifications

• Associate degree preferred.
• Comfortable handling a high volume of phone communication throughout the day.
• Strong customer service and interpersonal skills.
• Compassionate and professional communication style.
• Comfortable learning new technology and internal systems.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Manage a high volume of phone communication with clients and caregivers.
• Coordinate and maintain caregiver schedules for assigned cases.
• Communicate scheduling changes, call-outs, and coverage needs to clients and caregivers.
• Assist with finding appropriate coverage when schedule changes occur.
• Adjust schedules based on changes to client needs or service authorizations.
• Respond quickly and professionally to time-sensitive scheduling issues.

Skills

Phone communication

Customer service

Interpersonal skills

Fast-paced environment

Tech-savvy

Education

Associate degree preferred

Tools

Scheduling software

Caregiver system

Job description

Addison Group is seeking a Client Services Coordinator in Philadelphia, PA to support clients and caregivers in a high-volume, phone-heavy office environment, coordinating caregiver schedules and ensuring timely communication.

This on-site role offers growth within healthcare operations, with a Monday–Friday 8:30am–5:00pm schedule, overtime opportunities, and a business casual culture with potential for advancement and performance-based bonuses.