Client Services Coordinator

Addison Group; Philadelphia (Philadelphia County); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Career growth

Production bonus

Job summary

Addison Group is seeking a Client Services Coordinator in Philadelphia, PA to support clients and caregivers in a high-volume, phone-heavy office environment, coordinating caregiver schedules and ensuring timely communication.

This on-site role offers growth within healthcare operations, with a Monday–Friday 8:30am–5:00pm schedule, overtime opportunities, and a business casual culture with potential for advancement and performance-based bonuses.

Qualifications

• Associate degree preferred.
• Comfortable handling a high volume of phone communication throughout the day.
• Strong customer service and interpersonal skills.
• Compassionate and professional communication style.
• Comfortable learning new technology and internal systems.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Manage a high volume of phone communication with clients and caregivers.
• Coordinate and maintain caregiver schedules for assigned cases.
• Communicate scheduling changes, call-outs, and coverage needs to clients and caregivers.
• Assist with finding appropriate coverage when schedule changes occur.
• Adjust schedules based on changes to client needs or service authorizations.
• Respond quickly and professionally to time-sensitive scheduling issues.

Skills

Phone communication

Customer service

Interpersonal skills

Fast-paced environment

Tech-savvy

Education

Associate degree preferred

Tools

Scheduling software

Caregiver system

Job description

Job Title: Client Services Coordinator

Location: Philadelphia, PA

Industry: Healthcare – Home Care / Client Services

Pay: $21 - $22 / HR

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Our client is a growing healthcare organization providing in-home care and support services throughout the Philadelphia area. With continued growth, the organization offers strong opportunities for employees to develop their skills and advance internally.

Job Description:

The Client Services Coordinator will support clients and caregivers in a high-volume, fast-paced office environment. This is a phone-heavy role focused on coordinating caregiver schedules, communicating changes, and ensuring clients receive consistent and reliable care.

This is an excellent opportunity for a recent graduate or early-career professional looking to build a career within healthcare operations and client services.

Key Responsibilities:

• Manage a high volume of phone communication with clients and caregivers.
• Coordinate and maintain caregiver schedules for assigned cases.
• Communicate scheduling changes, call-outs, and coverage needs to clients and caregivers.
• Assist with finding appropriate coverage when schedule changes occur.
• Adjust schedules based on changes to client needs or service authorizations.
• Respond quickly and professionally to time-sensitive scheduling issues.

Qualifications:

• Associate degree preferred.
• Comfortable handling a high volume of phone communication throughout the day.
• Strong customer service and interpersonal skills.
• Compassionate and professional communication style.
• Comfortable learning new technology and internal systems.
• Ability to work effectively in a fast-paced environment.

Additional Details:

• Schedule: Monday–Friday, 8:30am–5:00pm.
• Philadelphia-based, on-site position.
• Overtime opportunities are available.
• Business casual environment.

Perks:

• Strong internal growth and career development opportunities.
• Production bonus opportunities.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.