Staffing/Care Coordinator

Addison Group; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group is seeking a Staffing Coordinator to arrange caregiver coverage for a high-volume patient base. You will manage 80–120 cases, coordinate schedules, and ensure full staffing while communicating with patients, caregivers, and insurers.

The role requires strong phone-based communication, multitasking, and problem-solving with a patient-centered approach. On-site, full-time position in New York.

Qualifications

• 2+ years in a high-volume, fast-paced environment.
• Experience in staffing coordination, scheduling, or patient services.
• Comfortable communicating primarily by phone.
• Strong communication, multitasking, and problem-solving skills.
• Empathetic, professional interaction with patients and caregivers.

Responsibilities

• Coordinate caregiver schedules for a high-volume caseload (80–120 patients).
• Manage caregiver coverage, call-outs, and replacements as needed.
• Monitor missed visits and address staffing gaps proactively.
• Maintain patient and scheduling data in internal systems.
• Communicate with patients, caregivers, case managers, and insurers.
• Assist with insurance authorizations and related admin tasks.
• Respond to patient concerns with professionalism and empathy.
• Collaborate with teams to arrange additional coverage as needed.
• Prioritize urgent patient needs while managing multiple cases.
• Adapt to changing priorities and staffing needs throughout the day.

Skills

High-volume environment

Scheduling

Phone communication

Multitasking

Problem solving

Empathy

Team collaboration

Insurance authorization knowledge

Education

Bachelor's degree preferred

Job description

Work Schedule:

Monday–Friday, 9:00 AM–5:00 PM; onsite 5 days per week. Overtime may be required based on business needs.

Benefits:

• This position is eligible for medical, dental, vision, and 401(k).

About The Company:

A growing home care organization providing a range of care and support services to patients and families. The organization is committed to delivering responsive, dependable service while creating a collaborative and supportive environment for its employees.

Job Description:

The Staffing Coordinator is responsible for coordinating caregiver coverage for a high volume of patients and ensuring schedules remain fully staffed.

Key Responsibilities:

• Manage a high-volume caseload of approximately 80–120 patient cases.
• Coordinate caregiver schedules, call-outs, replacements, and coverage needs.
• Monitor missed visits and proactively address staffing gaps.
• Maintain accurate patient and scheduling information in internal systems.
• Communicate regularly with patients, caregivers, Case Managers, and insurance partners.
• Assist with insurance authorizations and related administrative processes.
• Respond to patient concerns and escalated situations with professionalism and empathy.
• Collaborate with other teams to coordinate additional coverage when needed.
• Prioritize urgent patient needs while managing multiple cases simultaneously.
• Adjust to changing priorities and unexpected staffing needs throughout the day.

Qualifications:

• 2+ years of experience in a high-volume, fast-paced environment.
• Experience in staffing coordination, scheduling, customer service, case management, healthcare coordination, patient services, call centers, sales, or a similar phone-intensive role.
• Comfortable spending a significant portion of the day communicating by phone.
• Strong communication, multitasking, and problem-solving skills.
• Ability to prioritize multiple urgent requests and make sound decisions under pressure.
• Empathetic and professional approach to patient and caregiver interactions.
• Positive, adaptable, and team-oriented mindset.
• Experience with insurance companies or authorization processes is a plus.
• Bachelor's degree preferred; relevant experience will be considered in place of education.
• Direct-hire opportunity with a rapidly growing healthcare organization.
• Candidates should be comfortable working in a high-volume environment where priorities can change throughout the day.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.