Recruitment Client Care and Scheduling Coordinator

PRIMARY PROVIDERS HOMECARE; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

PRIMARY PROVIDERS HOMECARE is seeking a Client Engagement Specialist to manage candidate attraction, conduct interviews, and handle hiring paperwork. The role requires excellent communication skills, attention to detail, and the ability to multitask in a demanding environment. You will address client complaints, review care plans, and maintain documentation. This is an in-person position with a schedule of Monday to Friday, including on-call and weekends as needed. Join us to help create positive client experiences.

Qualifications

• Proficiency in Microsoft Office applications.
• Excellent written and oral communication skills.
• Ability to maintain confidentiality of information.

Responsibilities

• Resolve conflicts and client complaints effectively.
• Review care plans with clients and caregivers.
• Manage last-minute call-outs for coverage.
• Answer the on-call telephone during nights and weekends.
• Maintain organized documentation of clients and caregivers.

Skills

Interpersonal relations

Organizational skills

Problem solving

Microsoft Office proficiency

Attention to detail

Job description

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Job Description

We are searching for a talented Client Engagement Specialist to join our team. You will be responsible for attracting candidates, evaluating resumes, scheduling and conducting interviews, and managing the hiring paperwork. As a Scheduler, you have thorough knowledge of HR best practices, innovative ideas, and must be able to multitask. Come grow with us!

Essential Functions and Responsibilities

Must be a people person when it comes to resolving conflicts, client complaints, and grievances when they arise.

Being able to review care plans of new cases with both the clients and the caregivers, making sure it is well understood before service starts.

Managing last minute call outs and finding appropriate coverage.

Maintains adequate numbers of available on-call caregivers.

Responsible for answering the on-call telephone on nights and weekends.

Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relations.

Maintain absolute confidentiality of all information pertaining to employees, clients, and clients’ family members.

Perform general clerical duties – prepare correspondence, copying, filing, scanning, uploading, shredding and distribution and timely copying and filing of appropriate caregiver and client documentation.

Create and update client and caregiver records to ensure compliance with company policies and procedures.

Maintain organized documentation for caregivers, client files, and payroll.

Ability to multi-task effectively, prioritize tasks and perform timely in a highly demanding environment.

Strong organizational skills and attention to detail.

Ability to take initiative, work independently, and make decisions without being instructed by management.

Proficiency with Microsoft Office (Word, Excel and Outlook) applications and ability to learn new software.

Excellent and thorough written, oral communication and documentation between staff, clients, and family.

Strong attention to detail and problem solving abilities are needed.

Must have excellent computer skills.

Schedule

• Monday to Friday
• On call
• Weekends as needed

Work Location

In person