Scheduling and Staffing Coordinator

Synergy HomeCare; Plano (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Synergy HomeCare in Plano, TX is seeking a Scheduling & Staffing Coordinator to ensure up-to-date client care schedules, staffing continuity, and effective management of caregivers.

The role involves recruiting, onboarding, training caregivers, coordinating shifts, communicating with clients and families, and supporting payroll and billing processes. This is a full-time, in-person position with potential for advancement within the operations team.

Qualifications

• Experience coordinating caregiver schedules with attention to client needs.
• Ability to recruit, onboard and train new hires.
• Excellent written and verbal communication with clients and families.

Responsibilities

• Schedule shifts by caregiver qualifications and availability.
• Coordinate phone in-takes and client communications.
• Recruit, onboard and train new hires for adequate staffing.
• Monitor daily visits and fill shifts as needed.
• Communicate updates to caregivers, clients, and families.
• Assist payroll and billing data processes.
• Participate in client care conferences and issue resolution.

Skills

Scheduling

Caregiver management

Recruiting

Communication

Job description

Scheduling & Staffing Coordinator

(M-F, 9am-5pm; rotational on-call weekend)

Overview:

The Scheduling Coordinator is responsible for (1) ensuring that client care schedules are up to date and staffed in order to ensure that clients are receiving the highest level of support services and continuity of care, (2) ensuring effective management of caregivers, and (3) maintaining adequate supply of caregivers by continually recruiting and hiring. This position entails applying initiative in day-to-day operations including participating in new client development programs.

This is an in-person full time position, and plays a key role within the operations/management team. There is also opportunity for advancement within the company.

Primary Areas of Responsibilities:

• Scheduling-related activities
• Phone in-takes
• Recruiting, on-boarding and training new-hires
• Establishing trust, credibility and positive working relationships with caregivers, clients and client families through timely and reliable communications by phone, text and emails

Essential Duties and Responsibilities:

• Regular communication with caregivers, clients, and client families
• Schedules shifts and hours by matching caregiver qualifications and availability to clients' needs
• Monitors daily visits to ensure all caregiver shifts are completed for our clients
• Fills in shifts if there is a change or cancellation in a client or caregiver schedule
• Communicates new assignments and/or schedules changes to caregivers and clients
• Supervises caregivers in all aspects of their day-to-day job duties and responsibilities
• Takes charge of all aspects of recruiting, hiring, onboarding and training of caregivers, with the goal of always maintaining an adequate supply of caregivers deployable within service area
• Assists team with processing data to initiate accurate payroll and billing processes
• Performs general administrative/office tasks
• Participates in client care conferences as needed
• Works with others to assist in resolution of issues
• Weekly reporting of accountabilities