Healthcare Center Operations Leader

Concentra; Indianapolis (IN); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer |

Medical, Vision, Prescription, Telemed

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Center Operations Director to lead the Indianapolis center, ensuring top-notch patient care and exceptional service delivery. You will supervise center staff, coordinate clinical and support activities, and drive continuous improvement in operations and patient experience.

Ideal candidates bring three+ years in leadership or operational roles, with healthcare or customer service background, and a preference for a Bachelor's degree.

Qualifications

• Customarily has at least three or more years of work leadership or operations management experience
• Prior healthcare experience and/or customer service-related experience preferred
• Bachelor's degree preferred or equivalent education/experience

Responsibilities

• Spends 80% of time on patient facilitation and exceptional experience, leading by example
• Support day-to-day execution of the medical model with clinicians to drive outcomes
• Coordinate scheduling with clinical leadership for efficient patient flow
• Maintain and improve center operations metrics and patient satisfaction scores
• Oversee staff and center initiatives to ensure compliance with regulations and safety

Skills

Leadership

Operations Management

Healthcare Experience

Customer Service

HIPAA/PHI Privacy

Microsoft Word/Excel

Education

Bachelor's degree preferred

Some college courses

Tools

Office software

Job description

Concentra is seeking a Center Operations Director to lead the Indianapolis center, ensuring top-notch patient care and exceptional service delivery. You will supervise center staff, coordinate clinical and support activities, and drive continuous improvement in operations and patient experience.

Ideal candidates bring three+ years in leadership or operational roles, with healthcare or customer service background, and a preference for a Bachelor's degree.