Healthcare Operations Director - Multi-Site Leadership

Concentra; Town of Brookfield (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer •

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Employee Discounts

Job summary

Concentra is seeking a Director of Operations for the Wisconsin market to lead multi-site teams and drive exceptional patient care and employer experience. This leadership role requires strategic oversight of centers and on-sites, staffing optimization, and strong collaboration with clinical and operations teams.

You will monitor key performance metrics, manage labor planning, credentialing, and recruitment, and foster a high-performance culture across the region.

Qualifications

• Bachelor's Degree from an accredited college or university.
• Three or more years of direct management experience.
• Five or more years of Operations management experience.
• Healthcare experience preferred.
• Multi-site management.

Responsibilities

• Oversee operations across centers and sites within the Wisconsin market.
• Lead staffing optimization and ensure high patient experience across all disciplines.
• Collaborate with Center Operations Directors to improve center processes and workflows.
• Support clinician recruitment, scheduling, credentialing, and labor planning.
• Monitor key metrics and drive market growth with employers and payers.
• Build and maintain relationships with employers, payers, and community partners.
• Address customer and center issues promptly (48–72 hours).
• Develop talent and succession planning for regional operations.
• Promote collaboration and continuous improvement across teams.

Skills

Multi-site management

Healthcare experience

Staffing optimization

Recruitment & onboarding

Strong communication

Education

Bachelor's Degree

Tools

Excel

Word

Job description

Concentra is seeking a Director of Operations for the Wisconsin market to lead multi-site teams and drive exceptional patient care and employer experience. This leadership role requires strategic oversight of centers and on-sites, staffing optimization, and strong collaboration with clinical and operations teams.

You will monitor key performance metrics, manage labor planning, credentialing, and recruitment, and foster a high-performance culture across the region.