Healthcare Call Center Supervisor - Scheduling & Coaching

Jobtome; Woodburn (VA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Hourly wage $28.63-$35.08 DOE

Bilingual pay

Health insurance (employer-paid)

Profit sharing & 403(b)

Generous PTO and holidays

Job summary

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead an onsite team of about 19 scheduling coordinators who handle patient calls, texts, and appointment scheduling across Oregon and Washington.

You will coach and develop staff, monitor performance, and streamline processes, stepping in during peak times to keep service quality high and patient access timely.

Qualifications

• Supervisory or lead experience in a call center or service center.
• Healthcare experience preferred.
• Bilingual English/Spanish preferred with high proficiency.

Responsibilities

• Formulates and implements policies, procedures, and processes for the center.
• Leads scheduling coordinators and manages performance targets.
• Monitors call volume, queue times, abandonment rates, and patient satisfaction.
• Serves as liaison between call center and clinics.
• Updates scheduling protocols for clinics served by the call center.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.

Skills

Supervisory experience

Call center experience

Healthcare knowledge

Bilingual English/Spanish

Strong communication

Leadership

Education

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree may substitute experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead an onsite team of about 19 scheduling coordinators who handle patient calls, texts, and appointment scheduling across Oregon and Washington.

You will coach and develop staff, monitor performance, and streamline processes, stepping in during peak times to keep service quality high and patient access timely.