Call Center Representative

US Physical Therapy; Brighton (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits

On-the-job training

Collaborative team

Job summary

US Physical Therapy is seeking a Call Center Representative to be the first contact for patients seeking care and support. This role handles incoming calls, schedules and updates appointments, and provides information on our services and policies. Some experience in medical settings is preferred; bilingual English/Spanish is a plus.

We offer on-the-job training, a collaborative team environment, and health benefits for eligible employees as part of a growing clinic focused on improving lives.

Qualifications

• Experience in a medical call center or healthcare office preferred but not required.
• Excellent verbal communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Familiarity with medical terminology and insurance verification is a plus.
• Proficient with computers, scheduling software, and basic office tools.

Responsibilities

• Answer incoming phone calls in a courteous, professional manner.
• Schedule, confirm, and reschedule patient appointments.
• Provide information about services, therapists, and clinic policies.
• Verify insurance coverage and collect necessary patient details.
• Assist with appointment reminders, follow-ups, and general inquiries.
• Accurately enter and update patient information in the scheduling system.
• Communicate effectively with clinical staff to ensure smooth workflow.

Skills

Verbal communication

Customer service

Attention to detail

Multitasking

Bilingual English/Spanish

Insurance verification

Scheduling software

Tools

Scheduling software

Job description

Employment Type: Full-Time / Part-Time

Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we’d love to hear from you!

About Us:

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

Key Responsibilities:

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about our services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Assist with appointment reminders, follow-ups, and general inquiries
• Accurately enter and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

• Previous experience in a medical call center or healthcare office (preferred but not required)
• Excellent verbal communication and customer service skills
• Strong attention to detail and ability to multitask
• Familiarity with medical terminology and insurance verification is a plus
• Proficient with computers, scheduling software, and basic office tools
• Bilingual (English/Spanish) a plus

• Competitive pay and growth opportunities
• Supportive and collaborative team environment
• On-the-job training and development
• Health benefits (for eligible employees)
• Meaningful work helping people improve their quality of life