Physical Therapy Call Center Specialist - Patient Care

Prosser Memorial Health; Benton City (WA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Prosser Memorial Health is seeking a full-time Call Center Representative to serve as the first point of contact for patients seeking physical therapy services. You will schedule appointments, process referrals, and manage calls while supporting patients with behavioral health resources.

Ideal candidates have a high school diploma or GED, 1+ year of relevant experience, and strong communication skills. Bilingual abilities and experience with Epic EMR are a plus.

Qualifications

• High school diploma or GED required.
• Minimum one year of medical office, call center, physical therapy, or customer service experience preferred.
• Excellent communication, organizational, and multitasking skills.
• Ability to remain calm and compassionate when assisting patients with behavioral health concerns.

Responsibilities

• Schedule appointments and process referrals.
• Manage incoming calls and patient inquiries with empathy.
• Assist patients in accessing behavioral health resources and information.

Skills

Empathy

Communication

Multitasking

Patient-service

Education

High school diploma or GED

Tools

Epic EMR

Job description

Prosser Memorial Health is seeking a full-time Call Center Representative to serve as the first point of contact for patients seeking physical therapy services. You will schedule appointments, process referrals, and manage calls while supporting patients with behavioral health resources.

Ideal candidates have a high school diploma or GED, 1+ year of relevant experience, and strong communication skills. Bilingual abilities and experience with Epic EMR are a plus.