Healthcare Call Center Specialist

Granville Health; Oxford (NC); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Talentify is seeking a professional to manage the switchboard, schedule appointments, and answer calls from healthcare providers and patients. You will greet callers, transfer calls, and ensure timely and courteous service while maintaining patient confidentiality.

You will also reschedule appointments and assist the clinical team with information and resources as needed. The role supports the clinical team by following templates and protocols for medical questions, helping maintain efficient

Qualifikationen

• High School graduate with typing and computer skills.
• Knowledge of switchboard operations and ability to handle multiple phone lines calmly.
• Ability to follow medical staff instructions and maintain patient confidentiality.

Aufgaben

• Receive all calls through the switchboard and transfer to proper destination.
• Schedule appointments and answer incoming calls from healthcare providers and patients.
• Greet callers professionally and ensure timely, courteous handling of calls.
• Reschedule patients to accommodate clinic schedules and assist referral physicians with information and resources.
• Support clinical team by using templates and protocols for medical questions.

Kenntnisse

Typing

Computer skills

Switchboard operations

Calm under pressure

Communication

Organization

Ausbildung

High school diploma

Jobbeschreibung

Talentify is seeking a professional to manage the switchboard, schedule appointments, and answer calls from healthcare providers and patients. You will greet callers, transfer calls, and ensure timely and courteous service while maintaining patient confidentiality.

You will also reschedule appointments and assist the clinical team with information and resources as needed. The role supports the clinical team by following templates and protocols for medical questions, helping maintain efficient