Patient Care Call Center Specialist

Augusta-Health; Fishersville (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Retirement plans

Flexible scheduling

Paid time off

Career development

Onboarding support

Tuition reimbursement

Onsite childcare

Free onsite parking

Security program

Health/wellness program

Employee discounts

Job summary

Augusta Health is seeking a Call Center Specialist to support our mission in a patient-centered environment in Fishersville, VA. You will handle calls, verify patient data, and provide accurate information while adhering to HIPAA guidelines.

Experience in customer service and familiarity with medical terminology will help you excel in this role. This position offers comprehensive benefits and opportunities for growth within a respected health system.

Qualifications

• Previous customer service experience.
• Eligibility to work in the United States and meet Virginia state employment requirements.
• Knowledge of medical terminology and HIPAA privacy regulations is a plus.

Responsibilities

• Answers calls promptly and politely.
• Routes calls to appropriate department.
• Follows HIPAA-related protocols and Augusta Health policies.
• Verifies patient information as needed.
• Provides information to callers as requested.
• Uses Expanse electronic health record system as needed.

Skills

Knowledge of medical terminology

HIPAA privacy regulations

Empathetic verbal communication

Active listening

Confidential handling of information

Written and verbal communication

Job description

Augusta Health is seeking a Call Center Specialist to support our mission in a patient-centered environment in Fishersville, VA. You will handle calls, verify patient data, and provide accurate information while adhering to HIPAA guidelines.

Experience in customer service and familiarity with medical terminology will help you excel in this role. This position offers comprehensive benefits and opportunities for growth within a respected health system.