Healthcare Call Center Lead — Bilingual (English/Spanish)

Blackstone Valley Comm; Central Falls (RI); Presencial; USD 22.000 - 33.000; Jornada completa

Descripción de la vacante

Blackstone Valley Comm in Central Falls, RI is seeking a Call Center Coordinator to ensure efficient operations of the call center and oversee day-to-day activities. The role requires attention to detail, strong customer service, and the ability to motivate a team to meet productivity and calls-handled goals.

The position also involves training Call Center Representatives to follow organizational policies and procedures, with a focus on accuracy and high-quality service for patients and staff in

Formación

• High school diploma required.
• Associates degree or higher in healthcare, communications or business preferred.
• Call center experience required.
• Supervisory experience in a call center environment preferred.

Responsabilidades

• Ensure efficient operations of the call center office and day-to-day activities.
• Supervise and coordinate all activities of the call center and lead the team to meet productivity and calls-handled goals.
• Train Call Center Representative staff to ensure adherence to policies and procedures.

Conocimientos

Call Center experience

Supervisory experience in a call中心

Educación

High School Diploma

Associates degree or greater in healthcare, communications or business

Descripción del empleo

Blackstone Valley Comm in Central Falls, RI is seeking a Call Center Coordinator to ensure efficient operations of the call center and oversee day-to-day activities. The role requires attention to detail, strong customer service, and the ability to motivate a team to meet productivity and calls-handled goals.

The position also involves training Call Center Representatives to follow organizational policies and procedures, with a focus on accuracy and high-quality service for patients and staff in