Bilingual RN Call Center Supervisor (English/Spanish)
Ashfield Healthcare, LLC
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Ashfield Healthcare, LLC is seeking a Call Center Supervisor to lead and coach a bilingual (Spanish/English) team handling healthcare communications. The role emphasizes performance management, training, and compliance under HIPAA, with responsibilities spanning staffing, quality control, and client KPI achievement.
Required RN license and 2–3 years of supervisory Call Center experience; proficiency in Word/Excel/PowerPoint/Outlook and Avaya CMS is expected.
Qualifications
- Current RN License Required.
- Fluency in Spanish and English Language Required.
- 2-3 years experience supervising within a Call Center, preferably in Team Lead or Supervisor role; or equivalent experience.
Responsibilities
- Supervise call center staff, including active performance management.
- Provide day-to-day supervision of the communicators.
- Implement and communicate performance standards.
- Provide coaching and development for direct reports.
- Conduct performance evaluations and training.
- Address performance issues per policies.
- Monitor staffing levels and program trainings.
- Deliver service meeting client KPIs and ensure quality/compliance.
Skills
Education
Tools
Job description
Ashfield Healthcare, LLC is seeking a Call Center Supervisor to lead and coach a bilingual (Spanish/English) team handling healthcare communications. The role emphasizes performance management, training, and compliance under HIPAA, with responsibilities spanning staffing, quality control, and client KPI achievement.
Required RN license and 2–3 years of supervisory Call Center experience; proficiency in Word/Excel/PowerPoint/Outlook and Avaya CMS is expected.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
