Bilingual Call Center Lead — Healthcare Solutions

Inizio-Engag; Fort Washington (Montgomery County); Remote; USD 19,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid time off

Holiday leave

Life insurance

Job summary

Inizio Engage is seeking a Team Leader to supervise call center staff, splitting time 50/50 between phone queues and assisting the Call Center Supervisor with leading the project team. You will help deliver responses across channels while upholding quality and HIPAA compliance.

You must be bilingual in Spanish, hold a BA/BS, and have 2+ years of supervision in a call center. This is a remote US-based role with growth opportunities and competitive benefits.

Qualifications

• Bilingual Spanish required or preferred.
• 2+ years of experience training or supervising in a Call Center.
• Excellent verbal, written and listening communication skills.

Responsibilities

• Provide intermediary service between Call Center Supervisor and Communicators.
• Support Directors and Managers in project initiatives and objectives.
• Update training materials and conduct trainings as directed.

Skills

Bilingual: Spanish

Team leadership

Call center operations

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Word

Excel

Outlook

Job description

Inizio Engage is seeking a Team Leader to supervise call center staff, splitting time 50/50 between phone queues and assisting the Call Center Supervisor with leading the project team. You will help deliver responses across channels while upholding quality and HIPAA compliance.

You must be bilingual in Spanish, hold a BA/BS, and have 2+ years of supervision in a call center. This is a remote US-based role with growth opportunities and competitive benefits.