Call Center Coordinator

Blackstone Valley Comm; Central Falls (RI); Presencial; USD 22.000 - 33.000; Jornada completa

Descripción de la vacante

Blackstone Valley Comm in Central Falls, RI is seeking a Call Center Coordinator to ensure efficient operations of the call center and oversee day-to-day activities. The role requires attention to detail, strong customer service, and the ability to motivate a team to meet productivity and calls-handled goals.

The position also involves training Call Center Representatives to follow organizational policies and procedures, with a focus on accuracy and high-quality service for patients and staff in

Formación

• High school diploma required.
• Associates degree or higher in healthcare, communications or business preferred.
• Call center experience required.
• Supervisory experience in a call center environment preferred.

Responsabilidades

• Ensure efficient operations of the call center office and day-to-day activities.
• Supervise and coordinate all activities of the call center and lead the team to meet productivity and calls-handled goals.
• Train Call Center Representative staff to ensure adherence to policies and procedures.

Conocimientos

Call Center experience

Supervisory experience in a call中心

Educación

High School Diploma

Associates degree or greater in healthcare, communications or business

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Coordinator

Call Center - Medical Full Time Central Falls, RI, US

3 days ago Requisition ID: 1803

The Call Center Coordinator is responsible for the efficient operations of the call center office and overall day-to-day call center operations. This position requires attention to detail, focus on customer service and the ability to work well with a motivate teams. This position supervises and coordinates all activities of assigned call center and leads team to reach productivity and calls handled goals, ensures that the total calls handled goals are met, and trains the Call Center Representative staff to ensure organization policies and procedures are followed.

EDUCATION, EXPERIENCE, & SKILLS

• High School Diploma
• Associates degree or greater in a healthcare, communications or business major preferred
• Call Center experience required
• Supervisory experience in a call center environment preferred

OTHER REQUIREMENTS

• Reliable transportation
• Bilingual ability in English and Spanish, Portuguese or Creole speaking abilities preferred
• Cultural sensitivity necessary to work with a diverse patient and staff populationAbility to work independently and collaboratively
• Knowledge of computers and medical records required
• Knowledge of Microsoft Suite preferred
• Strong communication skills, both verbal and written