Healthcare Call Center Care Coordinator

Us Oncology Inc; Freehold (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Us Oncology Inc. is seeking a Contact Center Care Coordinator to manage healthcare services coordination among patients, families, providers, and institutions. The role includes scheduling, education, and guidance across channels to ensure exemplary patient experiences.

Responsibilities include responding to inquiries via phone, email, and chat; providing accurate information; documenting interactions; and collaborating with the team to meet service metrics. Healthcare familiarity is preferred.

Qualifications

• Proven work experience in a customer service role.
• Relevant training in call center environments.
• High school graduate or equivalent.
• Two years experience in a call center-related role.
• Healthcare experience and familiarity with medical terminology.
• Proficient in Microsoft Office.

Responsibilities

• Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products and services to customers
• Resolve customer complaints and concerns in a timely and effective manner
• Document customer interactions and record details of inquiries, comments, and complaints
• Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
• Meet or exceed established service level metrics for quality and productivity
• Stay up-to-date with product and service information and promotions
• Work collaboratively with other team members to provide excellent customer service
• Perform other duties as assigned by the Contact Center leadership

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Time management

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

CRM software

Microsoft Office

EMR system

Job description

Us Oncology Inc. is seeking a Contact Center Care Coordinator to manage healthcare services coordination among patients, families, providers, and institutions. The role includes scheduling, education, and guidance across channels to ensure exemplary patient experiences.

Responsibilities include responding to inquiries via phone, email, and chat; providing accurate information; documenting interactions; and collaborating with the team to meet service metrics. Healthcare familiarity is preferred.