Remote Contact Center Care Coordinator

Us Oncology Inc; Dallas (TX); Remote; USD 22,000 - 32,000; Full time

Job summary

The US Oncology Network is seeking a Contact Center Care Coordinator to join our CNST Region team. This full-time, remote position requires residence in Texas with occasional onsite training and meetings.

You will manage patient interactions, coordinate services, and provide education to patients and providers while maintaining excellent customer service. Responsibilities include handling inquiries by phone, email, and chat, documenting interactions, and ensuring timely resolutions.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in customer service, call center or healthcare-related role.
• Previous healthcare experience and familiarity with medical terminology.
• Proficiency in Microsoft Office and CRM software.
• Bilingual in Spanish and English preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and concerns promptly and effectively.
• Document customer interactions and record details of inquiries, comments, and complaints.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Meet or exceed established service level metrics for quality and productivity.

Skills

Communication skills

Bilingual Spanish/English

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Electronic Medical Record (EMR) system

Job description

The US Oncology Network is seeking a Contact Center Care Coordinator to join our CNST Region team. This full-time, remote position requires residence in Texas with occasional onsite training and meetings.

You will manage patient interactions, coordinate services, and provide education to patients and providers while maintaining excellent customer service. Responsibilities include handling inquiries by phone, email, and chat, documenting interactions, and ensuring timely resolutions.