Remote Healthcare Contact Center Coordinator

The US Oncology Network; Dallas (TX); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Wellness program

Tuition Reimbursement

Employee Assistance program

Job summary

The US Oncology Network is seeking a dedicated Contact Center Care Coordinator to support our CNST Region from a Texas-based remote role. Occasional onsite training may be required.

You will help coordinate patient care, answer inquiries, and ensure timely service delivery for our patients and providers across Texas. The role requires strong communication skills, familiarity with healthcare terminology, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• One year of experience in customer service, call center, or healthcare-related role preferred.
• Familiarity with medical terminology and healthcare processes is advantageous.

Responsibilities

• Provide outstanding customer service while coordinating healthcare services between patients, families, and providers.
• Schedule appointments and offer education, guidance, and support to patients and providers.
• Document interactions and follow up to ensure issue resolution and satisfaction.

Skills

Customer service

Call center experience

Healthcare terminology

Microsoft Office

Education

High school diploma or equivalent

Tools

EMR system

CRM software

Job description

The US Oncology Network is seeking a dedicated Contact Center Care Coordinator to support our CNST Region from a Texas-based remote role. Occasional onsite training may be required.

You will help coordinate patient care, answer inquiries, and ensure timely service delivery for our patients and providers across Texas. The role requires strong communication skills, familiarity with healthcare terminology, and the ability to manage multiple tasks in a fast-paced environment.